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Terms and Conditions
1. Quality of Product Guarantee
a. The product delivered has at least 6 months from expiry date;
b. In case of any factory defect, customers are given 7 days to return the product unused with the complete packaging and receipt.
c. In case the product delivered has less than 6 months from the guaranteed expiry, the customer has the option to return the product(s) within 7 days from receipt of unused products, with complete packaging and receipts. The exchange of goods will be delivered free of charge.
2. Purchase of products
All products ordered by the customer on or before 10:00AM, Philippine Time, will be processed and shipped on the same day. Beyond the cut-off time of 10:00am, all products ordered by the customer shall be processed and shipped the next day.
Shipping and Handling is done via PHILPOST-EMS and it takes 3-10 business days of delivery to customers from Philippines (origin) to receiving country. Shipping Address shall be provided by the customer upon checkout. Changes of Shipping Address shall also be done within the day of purchase, with the same cut-off time of 10:00am. Beyond the cut-off time, the shipping address added to the system is deemed absolute and final.
4. Return to Sender/Non-receipt of Items by Customer
In cases where the customer is unable to receive the products when delivered and is returned to the point of origin (Philippines), the customer will be sent another invoice for the shipping fee. Once the shipping fee is received, the distribution team shall follow the SOP on distribution, considering the cut-off time of 10:00am. Orders are expected to arrive within 3-10 business days.
Notice will be sent to customers within 10 days from the receipt of return items. If the customer fails to give the new and correct address after the given period, the vendor is relieved from any liability.
If the customer insists on refund of payment, the vendor shall deduct the shipping cost plus the PayPal fees incurred for the transaction and shall only refund the Net Amount received by vendor from buyer.
5. Cancellation of Order
Once the orders are received and processed by the distribution team, cancellation of orders and refund of monies shall not be allowed by the vendor.